Dear Friends, we are currently set-up to ship only to Ontario, Canada.🇨🇦 *Send us an email if you are interested in placing an order outside of Ontario, and our customer service representative will get back to you in 1-2 business days with details.

NEW PROCESSING & DISPATCH TIMES :

In most cases, we process and package orders within 1-3 business days (Mon.- Fri., excluding weekends and federal holidays.) This time window does NOT include the shipping method you select at check-out. Please keep this in mind when you make your purchase. We work very passionately, day in and day out, to process and package all orders in a timely manner. As we honour our fast shipping dispatch dates, we also cannot guarantee shipping delivery times during busy seasons.

ESTIMATED DELIVERY TIMES (after dispatch) :

Within Canada, Ontario : 3-5 business days.

We will do our best to meet these dispatch estimates, but can't guarantee them. Tracking number(s) will be provided upon fulfillment and included in follow up email.

***To our loyal CANADIAN clientele, (specifically outside the province of Ontario,) if you are inquiring about placing an order, kindly send us a message noting the products you are interested in, and our customer service representative will follow up via email within 1-2 business days. Check your junk mail. You will receive an email with potential payment and shipping arrangements.
(See our “Let’s Connect” Page for more information.)

***To all our wonderful USA Clientele, due to Etsy's new natural product regulations, we can no longer selling our products via their platform, so if you would like to make a purchase, please send us an email. Our customer service representative will respond within 1-2 business days with all the details. Thank you for your understanding and continued support.💚

 Join our mailing list and follow us on Instagram @theholisticashop, to stay in touch!

We are grateful for your continuous support over the years, and cherish your understanding during this time.

RETURNS & EXCHANGES :

We do not accept returns, exchanges or cancellations. But please contact us if you have any problems with your order. (Upon Management Approval.)

ONTARIO BUYERS PLEASE NOTE :

Taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility.

Our policies state that once orders are confirmed via Squarespace, we start processing and packaging order(s), therefore if cancellations are needed, they can be done so within 24 hours via email. This is depending on the specific situation, and approved by The Holistica Shop. Please contact us as soon as possible, to prevent mishaps, and so we can serve you in a timely manner.

We cannot be held responsible for damage(s) during shipping. Nor are we liable for any damages or seizures by customs officials.

ALL BUYERS are responsible for accurate delivery/shipping information. Once order is shipped, your mailing address cannot be edited. Please double check before checkout to avoid any delays/mishaps.

**All packages being shipped to apartment buildings/shared residence: You may contact your local post office and request your package(s) be held for pickup instead of being left in an un-secure area. If your building has known theft issues and your package cannot fit inside a secure box, this will help insure all your future deliveries are safe!

If your package is lost and does not arrive, we will not issue a refund or send a replacement. REFUNDS ARE ONLY ACCEPTED if your package is refused by Canada Post and returns to us with intact sealed contents, we will issue a refund for the contents but not the shipping. When you place an order, it is assumed that you have read and accepted our shipping policy.

We reserve the right to correct any errors on our page.
Prices may be subject to change without notice due to agricultural and exchange fluctuations beyond our control. Statements have not been evaluated by the Canadian Dept. of Health and Welfare. The information in this shop is for educational use only and is not intended to prescribe, diagnose, treat, or cure any diseases or replace medical attention.
Caution/Disclaimer:
Consult your medical practitioner if you are pregnant, nursing, or on any medications. These statements have not been evaluated by the FDA. This product is not intended to diagnose, treat, cure, or prevent any disease.

Please consult with your medical practitioner if you have any allergies, known or unknown, or any health conditions. Some people may experience reactions to certain herbs.

Storage: Please store products in a cool, dark place. Intense sunlight or extreme temperatures can alter our products and cause them to spoil or lose their effectiveness as they contain zero chemicals, synthetic preservatives or additives.

ALL products are disinfected before final packaging for added safety measure and peace of mind. We appreciate your patience and understanding in advance, as we care about our customers and their delightful packages.🎁

The Holistica Shop does not take any responsibility for any allergic or adverse reactions that may occur from consuming products.

If you have any concerns or problems with your order please let us know! We will always do our best to help. We appreciate your understanding in advance, and look forward to serving you with our herbal medicine!